【Shipping Time】

As this is a handmade item, please allow approximately one week from the date of your order until shipment.

During busy periods, shipping may take a few additional days.

We always do our best to process and ship orders as quickly as possible so that your item can reach you as soon as possible. Thank you for your kind understanding. ♡

Please Read Before Purchasing

At MILKSHOP, we source and sell handmade items individually crafted by independent artists overseas.

Before placing your order, please carefully read and understand the following characteristics of handmade products.

■ Product Images & Colors

Please note that the actual color of the product may differ slightly from the images shown due to lighting conditions during photography, as well as the display settings of your smartphone, monitor, or other device.

If you are particularly concerned about color differences, please take this into consideration before making your purchase.

■ Handmade Items

This item is a handmade product, individually knitted by an artist.

As each piece is made by hand, slight variations in the knitting, finish, and overall appearance may occur. No two items will be exactly identical. Minor marks or small irregularities resulting from the handmade production process may also be present.

These characteristics are part of the nature of handmade products, and we kindly ask for your understanding before purchasing.

Unlike mass-produced factory items, each handmade piece has its own unique texture and character. We hope you will enjoy these individual differences as part of the charm of handmade craftsmanship.

If you require a perfectly uniform finish or a completely flawless product, please carefully consider whether this item is right for you before purchasing.

■ Condition Upon Delivery

Due to packaging and transportation, the item may be compressed during shipping, which can temporarily affect the texture, fluffiness, or shape of the product.

Once your item arrives, please gently adjust its shape and smooth out the texture by hand. You may also gently shake the item to help restore its original shape before use.

Please note that temporary changes in texture or shape caused by compression during shipping are not eligible for returns or refunds unless the product itself is defective.

Thank you for your understanding.

■ Returns & Exchanges

Due to the nature of handmade products, we do not accept returns or exchanges for reasons attributable to the customer after an order has been placed.

Before purchasing, please carefully review the information above and make sure you understand the potential color differences, variations in finish, and other characteristics unique to handmade items.

However, if your item arrives with a clear defect or you receive an incorrect item, we will address the issue separately.

■ A Final Note

Each handmade item is carefully crafted by an artist who dedicates time, effort, and attention to every piece.

We hope you will appreciate the unique charm of handmade craftsmanship, including the individual characteristics and subtle variations that distinguish these items from mass-produced products.

Thank you sincerely for taking the time to review this information and for your understanding. We truly appreciate your support and hope you enjoy a pleasant shopping experience with MILKSHOP. ♡